• Level:  L1
  • Job Title: Storage Admin
  • Eligibility:  –
  • Experience:  Below 5 years
  • No of Post:  1
  • Technology:  PMAX, Hitachi, Netapp
  • Job Location:  Mumbai
  • Job Description:
     

    Position Summary: The candidate will be part of Service delivery and support the Storage operation of client.Assisting in management of storage environment to maintain performance at desired optimum levels along with OEM and customer team. Preferred Qualifications, Skills & Abilities: Good knowledge on : Dell EMC VMAX3, PMAX, VNX, ISILON, & Netapp & Brocade SAN Switches 1) Monitoring the storage device alerts 2) Basic understanding SAN and NAS 3) Basic understanding of Alerts 4) Health check of Devices 5) Follow-up with Vendors 6) Opening SR’s with respective Vendors 7) Netapp share drive Creation 8) Assign Permissions to the Share drive on Netapp 0) Good Communication skills (written and verbal) 10) Knowledge of ITIL Process 11) Monitor SAN switch port alerts and take preventive actions 12) Understanding of Storage architectures of PMAX/NETAPP/SAN/PStore 13) Basic understanding of host integration with storage. 14) LUN Creation on PMAX/Pstore 15) LOGS collection from storage and switches 16) Update inventory of all storage devices

  • Level:  L2
  • Job Title: Storage Admin
  • Eligibility:  –
  • Experience:  5+ years
  • No of Post:  1
  • Technology:  PMAX, Hitachi, Netapp
  • Job Location:  Mumbai
  • Job Description:
     

    Position Summary: The candidate will be part of Service delivery and support the Storage operation of client.Assisting in management of storage environment to maintain performance at desired optimum levels along with OEM and customer team. Preferred Qualifications, Skills & Abilities: Good knowledge on : Dell EMC VMAX3, PMAX, VNX, ISILON, & Netapp.Brocade SAN Switches 1. Storage provisioning of physical and virtual servers. 2. Assisting in the development of storage management policy, configuration and management of disk array, storage virtualization, Storage allocation, Zoning, SAN fabric / switches, 3.Auto provisioning in PMAX 4. Performs software/firmware management assistance and collaboration. 5. Implements Incident and change management requests. 6. Manages migration activities (monitor reports). 7. NFS, CIFS & SVM creation 8. Netapp DR-drill activities 9. Basic idea of cabling from storage to switch and switch to server (to be able to guide DC team with cabling tasks) 10. Vendor management and PoC for OEM as and when required 11. Timefinder SNAP hands-on experience. 12. Partial Storage reclamation 13. Knowledge and experience in Server decommissioning process 14.Knowledge and experience in Storage decommissioning process 15. Troubleshooting of ISL/ICL related issues 16. Assist in Preparation of Standard Operating Procedure (SOP) document for the Storage Administration along with customer team. 17. Capacity Reporting and planning 18. Performance monitoring and reporting

  • Level:  L3
  • Job Title: DPS Engineer
  • Eligibility:  –
  • Experience:  10+ years
  • No of Post:  1
  • Technology:  DPS- Networker and Datadomain
  • Job Location:  Bengaluru
  • Job Description:
     

    L3 will be seen as Tech Lead for assigned project and will have utmost and all leading responsibilities Few major as follows, (but not limited to) 1. Must have 8+ Y into DPS Technology. 2. Commendable knowledge on Networker Administration, Implementation. Thorough understanding of integrated objects like VMWare, Data Domains, Physical Tape libraries and Module based Backup Management. 3. End to end operations management. for Data Domain like administration, Implementation /maintenance activities. 4. Well experienced and familiar with all ITSM/ITIL processes, escalation practices, 5. Will be the point of contact for customer for all matters respective to backup & recovery services 6. managing team availability, ensuring continuous operations delivery, availability of services, smooth operations, provisioning & decommissioning activities 7. ensuring KRI/KCI(backup & restore ops) are continuously accomplished, 8. assessing env timely, suggest & implement best practices, 9. drive escalated calls, Emergency CR#s, Communicating regular updates to stakeholders, 10. delegating, guiding & tracking L1 & L2 on tech tasks, mentoring team as required 11. drive MBR/QBR calls with customer

  • Level:  L3
  • Job Title: DPS Engineer
  • Eligibility:  –
  • Experience:  10+ years
  • No of Post:  1
  • Technology:  DPS- Networker and Datadomain
  • Job Location:  Mumbai
  • Job Description:
     

    L3 will be seen as Tech Lead for assigned project and will have utmost and all leading responsibilities Few major as follows, (but not limited to) 1. Must have 8+ Y into DPS Technology. 2. Commendable knowledge on Networker Administration, Implementation. Thorough understanding of integrated objects like VMWare, Data Domains, Physical Tape libraries and Module based Backup Management. 3. End to end operations management. for Data Domain like administration, Implementation /maintenance activities. 4. Well experienced and familiar with all ITSM/ITIL processes, escalation practices, 5. Will be the point of contact for customer for all matters respective to backup & recovery services 6. managing team availability, ensuring continuous operations delivery, availability of services, smooth operations, provisioning & decommissioning activities 7. ensuring KRI/KCI(backup & restore ops) are continuously accomplished, 8. assessing env timely, suggest & implement best practices, 9. drive escalated calls, Emergency CR#s, Communicating regular updates to stakeholders, 10. delegating, guiding & tracking L1 & L2 on tech tasks, mentoring team as required 11. drive MBR/QBR calls with customer

  • Level:  L2
  • Job Title: VMware admin
  • Eligibility:  –
  • Experience:  5+ years
  • No of Post:  1
  • Technology:  VMware Horizon VDI
  • Job Location:  Bengaluru
  • Job Description:
     

    Candidate must have: 1. Qualification: BE/B.Tech I class in Computer Science, Electronics, IT related degrees. 2. Experience: VMWare/Citrix certified professional having hands on experience on VDI infrastructure, minimum 3 years’ experience on VMWare/Citrix. 3. Training: Posted engineer should have undergone structured OEM training on administration of all the software components proposed in the solution. Administration tasks 4. Should manage all SW issues related to the VDI like Hypervisor, Windows server, all VDI components. 5. VDI requires close interaction of SW and HW components. The SE Should work in close co-ordination with the HW engineers to resolve all issues related with the VDI system. 6. Centralized administration of the entire VDI deployment is being put in place. The engineer should manage entire infrastructure from his posting in Bangalore including software and security patching as per SLA. 7. The essence of the VDI deployment is information security. The engineer should be for VDI Solution v 2.0 able to meet all the security requirements through hardening, proper configuration and operational practices. SE shall engage in the following activities: ⮚ Providing operational support for Active Directory, creation and management of users. ⮚ Virtual Desktop Administration, Windows server administration and Hypervisor administration. ⮚ System monitoring & critical parameter monitoring of the VDI on a daily basis. ⮚ User experience monitoring, Performance troubleshooting, Endpoint management ⮚ Application deployment and virtualization ⮚ Optimizing display protocol for best performance ⮚ Meeting key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI, escalating outcomes appropriately. ⮚ Identifies issues proactively using required tools. ⮚ Works in ticketing system to solve escalated issues ⮚ Provides documentation, processes and technical training to service desk and administrator level team members ⮚ Maintaining the uptime of the system, backup, recovery. ⮚ Assists in ensuring compliance with security policies and procedures ⮚ Participates in the development and implementation of VDI-related operational procedures and standards ⮚ Participates in special projects and activities as required changes

  • Level:  L2
  • Job Title: Microsoft System Administrator
  • Eligibility:  –
  • Experience:  5+ years
  • No of Post:  1
  • Technology:  Active Directory, Windows server, MS OS Admin, SQL basics
  • Job Location:  Bengaluru
  • Job Description:
     

    Job Summary: We are seeking a highly skilled Microsoft System Administrator to join our team. The ideal candidate will be responsible for the implementation, maintenance and support of all Microsoft systems and applications. This position requires a strong working knowledge of Windows Server, Active Directory, and other Microsoft technologies, as well as expertise in troubleshooting and resolving issues with these systems and applications. Key Responsibilities: ● Implement and manage Windows Server infrastructure. ● Maintain and support Active Directory, including setup, configuration, group policy management, replication, and troubleshooting, logs collection, coordinating with vendor/OEM support teams for further support as required. ● Monitor, troubleshoot, and resolve issues with Microsoft systems and applications, including Windows OS troubleshooting, DHCP, KMS, RDS and other Windows-based applications. ● Implement Windows OS patches and updates. ● Develop and maintain documentation for all Microsoft systems and applications. ● Perform system backups and disaster recovery procedures. ● Stay up-to-date with new Microsoft technologies, and make recommendations for improvements. Requirements: ● Bachelor’s degree in Computer Science, Information Technology, or related field. ● 5+ years of experience in Microsoft system administration, with expertise in troubleshooting and resolving issues with Windows OS, Active Directory, and other Microsoft technologies. ● Strong working knowledge of Windows Server and Active Directory. ● Experience with PowerShell scripting. ● Knowledge of network technologies, including TCP/IP, DNS, DHCP, and VPN. ● Ability to work independently and as part of a team. ● Excellent problem-solving and analytical skills.

  • Level:  L2
  • Job Title: SAN storage admin
  • Eligibility:  –
  • Experience:  5+ years
  • No of Post:  1
  • Technology:  SAN storage admin
  • Job Location:  Bengaluru
  • Job Description:
     

    SAN Storage Requirement: ● Work on VMAX array administration. ● Work on FC Switch administration. ● Work on Open replicator migration tool. ● Work on SRDF configuration and migration. ● Work on performance analysis, on the VMAX array and hosts. ● Troubleshooting skills on the storage array. ● Good knowledge of multipath software. ● Worked on FC SAN switches migration, administration etc. ● Advantage if worked on python/perl/shell scripting. ● Perform a host based migration using Device mapper and LVM between two storage arrays. ● Experience in ITIL process, change management, incident management, service request management. ● Ensure that effective RCA is carried out so as to prevent repeat problems meant for the entire setup and change management. ● Excellent communication and ability to multitask. ● Should be comfortable for the shifts.

  • Level:  L2
  • Job Title: DPS Engineer
  • Eligibility:  –
  • Experience:  5+ years
  • No of Post:  1
  • Technology:  DPS- NetBackup/ Data Domain/ Networker
  • Job Location:  Mumbai
  • Job Description:
     

    Few major as follows, (but not limited to) 1. Must have 5+ Y into DPS Technology. 2. Commendable knowledge on Networker Administration, Implementation. Thorough understanding of integrated objects like VMWare, Data Domains, Physical Tape libraries and Module based Backup Management. 3. End to end operations management. for Data Domain like administration, Implementation /maintenance activities. 4. Well experienced and familiar with all ITSM/ITIL processes, escalation practices, 5. Will be the point of contact for customer for all matters respective to backup & recovery services 6. managing team availability, ensuring continuous operations delivery, availability of services, smooth operations, provisioning & decommissioning activities 7. ensuring KRI/KCI(backup & restore ops) are continuously accomplished, 8. assessing env timely, suggest & implement best practices, 9. drive escalated calls, Emergency CR#s, Communicating regular updates to stakeholders, 10. delegating, guiding & tracking L1 & L2 on tech tasks, mentoring team as required 11. drive MBR/QBR calls with customer

  • Level:  L1
  • Job Title: Linux Admin
  • Eligibility:  –
  • Experience:  below 5 years
  • No of Post:  2
  • Technology:  Unix / Linux
  • Job Location:  Bengaluru
  • Job Description:
     

    Responsibilities ● Linux/Unix L1 Resident Engineer to offer break-fix support . ● Resident Engineer is responsible to monitor health of hardware. ● Resident Engineer is responsible to log a case with technical support if required. ● 1st level of troubleshooting to be done by onsite RE. ● Resident Engineer is responsible to prepare, daily, weekly and monthly report. ● Resident Engineer is responsible to support Customer for any downtime activities Qualifications ● The Linux/Unix L1 Resident Engineers based in Mumbai and Bengaluru should be graduates in any discipline. ● They should have thorough knowledge of Linux/Unix.

  • Level:  L1
  • Job Title: Linux Admin
  • Eligibility:  –
  • Experience:  below 5 years
  • No of Post:  2
  • Technology:  Unix / Linux
  • Job Location:  Mumbai
  • Job Description:
     

    Responsibilities ● Linux/Unix L1 Resident Engineer to offer break-fix support . ● Resident Engineer is responsible to monitor health of hardware. ● Resident Engineer is responsible to log a case with technical support if required. ● 1st level of troubleshooting to be done by onsite RE. ● Resident Engineer is responsible to prepare, daily, weekly and monthly report. ● Resident Engineer is responsible to support Customer for any downtime activities Qualifications ● The Linux/Unix L1 Resident Engineers based in Mumbai and Bengaluru should be graduates in any discipline. ● They should have thorough knowledge of Linux/Unix.

  • Level:  L2
  • Job Title: –
  • Eligibility:  –
  • Experience:  5 + years
  • No of Post: –
  • Technology:  Encryption, Access Control, Firewall, Intrusion Detection and Prevention Systems, Backup and Recover, IAM
  • Job Location:  Mumbai
  • Job Description:
     

    DT Services shall provide Residency Services through experienced DT Services person to work with Customer to deliver the engagement. This engagement includes the following components: Operational Enterprise Backup Resident – Associate Implementation Resource An Operational Resident may perform the following over the duration of the engagement: • Day to day operational support on Backup. • Health check and Monitoring. • Incident Management, troubleshooting and resolution for DPS environment • Scheduling/execution of planned infrastructure changes, events and fulfillment of user requests. • Work closely with support groups to develop, plan, and implement system enhancements and upgrades • Provisioning and Upgrades of backup footprint • Sharing Best Practices, documentation & Preparing SOP’s/Runbooks • Coordinates with vendors, application and cross functional teams as part of the resolution. • Coordinates with remote support for break-fix and scheduling teams for maintenance • Troubleshooting issues on Networker, DD and tapes. Skills/Qualification: • 4-6 Years of experience in technical role. • Ability to be a technical knowledge resource for DT Services and on-site customer colleague. • Familiarity with Data Domain and/or Networker The deliverable in each Residency Service will encompass, but not be limited to the following: ● Assistance with Optimization of the infrastructure through a combination of planning and active participation in the change process ● Leverage DT Services Best Practice knowledge to provide daily operational support and use that knowledge to recommend and implement improvements in operational processes ● Recommendation Reports which outline areas that could be significantly improved. These could be operational

  • Level:  L2
  • Job Title: –
  • Eligibility:  Bachelor degree in Tech (B.Tech/B.E)
  • Experience:  5 + years
  • No of Post: 1
  • Technology:  PMAX, Networker, Data Domain, VMware
  • Job Location:  Bengaluru
  • Job Description:
     

    Thorough understanding of DellEMC Powermax, Networker, Data domain, VMware technologies Responsibilities 1) 3-5 Years work experience in IT Infra Management Services. 2) Thorough Knowledge on RAID concepts /Server / Chassis basics and technology. 3) Experience in EMC NAS/ SAN /VNX/ PowerMax/ Dell ME Storage. 4) Knowledge of Networker & Data Domain, backup applications. 5) Understanding of VMware technical environments (hyper converged infrastructure & virtualization such as VMWare vSphere) 6) Basic understanding for Level 2 Networking VLAN, Routing, Subnet etc. 7) Manage & Troubleshoot PowerMax eNAS file share SMB/NFS Administrator. 8) Datacenter infra monitor health of hardware and closely work with technical support. 9) Datacenter infrastructure prepare, daily, weekly and monthly report.

  • Level:  L2
  • Job Title: –
  • Eligibility:  –
  • Experience:  5 + years
  • No of Post: 3
  • Technology:  Unix App support
  • Job Location:  Bengaluru/ Hyderabad
  • Job Description:
     

    This role forms part of the Production Services Management for Firmwide Critical Application Support that provide technical supports for applications critical to the running of the firm. The successful candidate will be required to provide Specialist Support for the critical infrastructure products, such as, Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud, Secure File Transfer systems and drive governance with the platform standards for all the Linux as well as liaise with key stakeholders locally with regards to application lifecycle and environment management. The successful candidate will work as part of a global team and be the primary contact for Asia across critical infrastructure products set. Candidate will be responsible for driving standardization, product support, and adhering to development best practices as well as driving architectural direction. The individual must be highly motivated to work independently and drive forward technical solutions under pressure, liaise with engineering and user in a global context. RESPONSIBILITIES 1. Systems Application support and escalations for Critical Infrastructure products 2. Work actively with technology teams to analyze and resolve Application failures 3. Identify defects, discrepancies, and trends by ways of troubleshooting 4. Infrastructure support of products and systems to enable automation and help improve and achieving efficiency 5. Understand the regional dependencies and drive the regional technical requirements 6. Provide application lifecycle support for critical Internet facing applications with continuous focus on improvement and performance measurement. 7. Meet regulatory obligations – Internal & External Audits, privilege management (re)certification. 8. Incident management and reporting of production outages, root cause analysis & follow-ups. 9. Build and maintain relationships with various technology and business organizations. 10. Contribute to the technical understanding and promotion of new and existing standards, solutions, and tools. 11. Local change management and incident management representation for critical infrastructure products 12. Interface directly to the local client base, executing their requirements within a global framework. SKILL/EXPERIENCE 1. 5+ years of work experience on LINUX system platforms. 2. Excellent soft skills & Communication (Verbal and Written) 3. Must be willing to work in rotational shifts. 4. Good knowledge in any of technologies Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud, Secure File Transfer systems 5. Knowledge of SDLC, CVS , SVN, GIT ,Docker and Jenkins a plus. 6. Good working knowledge of Linux environments, software package management a plus. 7. Ability to Multi task in high paced environment 8. Problem Solver and To-Do attitude, ability to face technical challenges and drive solution 9. ITIL and ITSM experience a plus 10. Global clients facing Support team experience a plus 11. Able to work within a Global team, prior experience a plus 12. Good Linux scripting skills (Perl, Bash, PowerShell, Python) a plus 13. Having worked in environment supporting 10000+ servers a plus 14. Prior experience with Financial Institution a plus 15. Multiple Application Support Experience a plus

  • Level:  L2
  • Job Title: Project Manager
  • Eligibility:  Bachelor’s degree in Computer Science, IT
  • Experience:  5 – 8 years
  • No of Post: 2
  • Technology:  Project Manager
  • Job Location:  Bengaluru
  • Job Description:
     

    We are seeking experienced Project Managers to oversee the implementation and management of server and storage infrastructure projects within our organization. The ideal candidate should have a strong background in IT project management, with a specific focus on server and storage infrastructure deployments. This individual will be responsible for planning, executing, and finalizing projects while ensuring adherence to timelines, budget and quality standards. The Project Manager will collaborate with cross-functional teams, including IT, engineering, operations, and vendors, to successfully deliver projects that meet business objectives.

    Responsibilities
    1.Project Planning and Scope Definition:
    a. Define project scope, objectives and deliverables in collaboration with stakeholders.
    b. Develop detailed project plans, including tasks, timelines, and resource requirements.
    c. Conduct risk assessments and devise mitigation strategies to ensure project success.
    2.Project Execution and Monitoring:
    a. Lead project teams to execute plans and ensure projects are on track.
    b. Coordinate and manage all project activities, ensuring timely completion of milestones.
    c. Monitor project progress, budget and resource allocation and take corrective actions as needed.
    3.Vendor Management:
    a. Identify and select appropriate vendors for hardware and software procurement.
    b. Negotiate contracts and service-level agreements with vendors.
    c. Manage vendor relationships and ensure deliverables meet the required standards.
    4.Technical Expertise:
    a. Demonstrate a deep understanding of server and storage infrastructure
    b. technologies.Provide technical guidance and support to project teams and stakeholders.
    c. Troubleshoot technical issues and propose effective solutions when required.
    5.Quality Assurance:
    a. Develop and implement quality assurance processes for infrastructure projects.
    b. Ensure projects adhere to industry best practices and organizational standards.
    6.Communication and Collaboration:
    a. Communicate project status, progress, and risks to stakeholders regularly.
    b. Foster collaboration between IT, engineering, and operations teams to ensure project success.
    7.Documentation and Reporting:
    a. Maintain comprehensive project documentation, including plans, reports and project metrics.
    b. Prepare regular project status reports and present updates to the management.

    Qualifications
    a. Bachelor’s degree in Computer Science, Information Technology, or a related field.
    b. Proven experience of 5-8 years as a Project Manager in server and storage infrastructure projects.
    c. Strong knowledge of server hardware, virtualization, storage technologies, and data center concepts.
    d. Experience with project management methodologies and tools.
    e. Excellent leadership and communication skills.
    f. Strong problem-solving and decision-making abilities.
    g. PMP (Project Management Professional) certification is a plus.

  • Level:  L3
  • Job Title: Fiber Channel SAN technologies specialist engineer
  • Eligibility:  –
  • Experience:  8+ years
  • No of Post: 8
  • Technology:  VMAX, VNX, HP 3par, Cisco & Brocade
  • Job Location:  Bengaluru/ Hyderabad
  • Job Description:
     

    Responsibilities
    · Experience managing Incident/Change/Problem management in mission critical BSFI environment.
    · Expertise with Fiber Channel SAN technologies namely VMAX, VNX, HP 3par, Cisco & Brocade.
    · Expertise in managing all kinds/levels of incidents and refresh related work in FC technologies.
    · Expert knowledge and hands-on in managing SRDF and any other array-based replications.
    · Expertise with Fabric refresh planning/execution/cutover process in both Cisco & Brocade.
    · Experience and hands-on in building new arrays and fabric switches from scratch adhering to all the standards.
    · Expertise knowledge on host based/SRDF migrations array migrations including setting up host-based ACL’s.
    · Hands-on experience with decommission process of all the above SAN technologies.
    · Expertise to perform all patch/code installations and upgrades in all the above array and fabric models.
    · Hands on experience managing Isilon and CDOT file storage. Expertise with planning and implementing NAS migration at large scale.
    · Experience supporting Broadcom Brocade G620, G720, 7840 – department class and Gen 6 and Gen 7 – director class switches
    · Experience planning, architecting and implementing large scale fabric migrations
    · Advanced knowledge of Performance and Capacity management for Block and File storage
    · Knowledge of IP based Block storage – Solidfire, ScaleIO, Powerflex will be a plus
    · Basic UNIX management skills
    · Software development experience in at least one general purpose programming language : Python, Java, C, C++, Go, Shell scripting. ( For Dev Specific )
    · Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills.
    · Excellent debugging and trouble shooting skills.
    · participate in flexible 24*7 global coverage as needed.
    · Ability to analyze and resolve project-related issues and follow through with set objectives.
    · Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes.
    · Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work.
    · Be a team player and a leader who shows commitment and dedication, and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives.

  • Level:  L2
  • Job Title: –
  • Eligibility:  Bachelor’s degree in Computer Science, IT
  • Experience:  5+ years
  • No of Post: 1
  • Technology:  RP4VM
  • Job Location:  Mumbai
  • Job Description:
     
    Primary scope of the engineer is to support, manage and monitor of replication of VMs at both sites
    with RP4VM application.
    ● RE will create CC as per our requirement
    ● RE will carry failover / failback and other related work as per requirement.
    ● Incident management
    ● Change Management / Change Implementations
    ● Problem Management / Assist in RCA
    ● Assist in Software I Firmware upgrades.
    ● Basic troubleshooting (Resident Engineer will work with respective OEM Support Team)
    ● Escalation Support
    ● Raise case and work with Vendors and platform teams
    ● Weekly and Monthly operational reports to management
    ● Storage and SAN Switch upgrades
    ● New Storage provisioning tasks
    ● Coordination with platform teams
    ● Coordination with Management
    ● Process documentation
    ● Audit deliverables

    Qualifications
    ● Strong experience in Dell RP4VM (Recover Point for Virtual Machine) and Data Domain
    ● Hands-on experience in managing end-to-end deployment of Dell RP4VM including the configuration of Data Domain and Networking for replication
    ● Good understanding of the various modules of Dell RP4VM such as SRM, VRA, VRO, and vCenter Server.
    ● Experience in Operating Systems such as Windows, Linux and Unix, and Virtualization platforms such as VMware ESXi and Hyper-V.
    ● Strong knowledge of storage concepts and basic networking principles
    ● Bachelor’s degree in Computer Science, Information Technology, or a related field
    ● A highly analytical mindset, with the ability to think creatively to solve complex problems
    ● Excellent communication skills in English, both written and verbal
    ● Ability to work with onsite and offsite teams in a cross-functional and collaborative environment
  • Level:  L2
  • Job Title: Storage Admin
  • Eligibility:  Bachelor’s degree or higher in Computer Science, Information Technology or similar field
  • Experience:  5+ years
  • No of Post: –
  • Technology:  PMAX, SRDF star or Async replication + Server
  • Job Location:  Mumbai
Job Description:
 
  • ● Knowledge and experience in DELL EMC storage and EMC backup solutions
    ● Experience in working with PMAX, SRDF star, or Async replication
    ● Experience in configuring EMC ecosystem including VMAX3, VMAX2, VNX, Data Domain, and Avamar
    ● Experience in installation and configuration of EMC storage technologies like DMX, Symmetric, CLARiiON, VMAX, Isilon, etc.
    ● Extensive knowledge in SAN, fabric switch technology, and backup architecture
    ● Extensive experience in troubleshooting and resolution of storage infrastructure events and incidents
    ● Ability to create and maintain technical documentation and diagrams
    ● Bachelor’s degree or higher in Computer Science, Information Technology or similar field
    ● Relevant professional certifications are desired (EMCISA, EMCSA/EMCTA/EMCIE, CCNA)
    ● Excellent analytical, problem-solving, and interpersonal skills.
    ● Resource has to work on the existing the Dash board using native storage tools or will work on the reports for daily operations to establish Real-time monitoring ‘Dash-board’ of data replication status, data volume synced and reports with trending data.
    ● Administration: Monitors, reviews, and manages Dell EMC infrastructure.
    ● Create/ Review SOP along with best practice for: LUN / Disk space allocation to new Projects/ Modification of existing allotted space.
    ● Reclaim of unutilized space though templatized mechanism for auto run.
    ● MACD (Modify/ Add/ Change & Delete) for SRDF for replication process.
    ● In case to complete failure / disaster how to bring the storage to its present setup.
    ● Periodic Backup of configuration to ensure always present config is restorable.
    ● Manages and reviews log files.
    ● Generates regular operational reports.
    ● Capacity to ensure that auto-trigger through mail is seniors when it reaches to 60-70% of capacity.

    Operational VxRail
    Resource can work on the existing the Dash board using native storage tools or will work on the
    reports for daily operations to establish Real-time monitoring ‘Dash-board’ of data replication
    status, data volume synced and reports with trending data.
    Capacity to ensure that auto-trigger through mail is seniors when it reaches to 60-70% of
    capacity.
    Resource is responsible for alerting new bug fixes/patches for Dell hardware and assist
    implement.
    Resource will setup review along with Dell support for SLA compliance.

    Server
    1) Resource will have knowledge on RHEL and Windows OS and Troubleshooting
    2) Resource is responsible to monitor health of hardware.
    3) Resource is responsible to log a case with technical support if required.
    4) 1st level of troubleshooting to be done by RE.
    5) Prepare /review SOP for quick resolution of issues/ Incidents
    6) Resource is responsible to prepare, daily, weekly and monthly report.
    7) Resource is responsible to support customer for any downtime activities which is scheduled
    over weekend or after office hours.

    Administration:
    • Monitors, reviews, and manages Dell EMC infrastructure.
    • Manages user requests.
    • Manages and reviews log files.
    • Generates regular operational reports.
    Problem Management:
    • Isolates and troubleshoots incidents.
    • Performs service incident coordination.
    • Opens service requests on behalf of the Customer.
    • Participates in root cause analysis review.
    Change Management:
    • Performs software/firmware management assistance and collaboration.
    • Implements change management requests.
    • Assists with the solution documentation of policies and procedures in conjunction with the
    compliance manager(s) and with other key stakeholders.
    • Manages migration activities (monitor reports).
    Continual Service Improvement:
    • Recommends procedure changes that result in operational optimization.
    • Shares best practices from other engagements.
    • Provides performance tuning recommendations. 
  • Level:  L2
  • Job Title:  Backup Admin
  • Eligibility:  
  • Experience:  5+ years
  • No of Post: 1
  • Technology:  DPS, Networker, Datadomain
  • Job Location:  Bengaluru
Job Description
  •  Administration:
    ▪ Monitors, reviews, and manages DT Services infrastructure.
    ▪ Manages user requests.
    ▪ Manages and reviews log files.
    ▪ Generates regular operational reports.
    Problem Management:
    ▪ Isolates and troubleshoots incidents.
    ▪ Performs service incident coordination.
    ▪ Opens service requests on behalf of the Customer.
    ▪ Participates in root cause analysis review.
    Change Management:
    ▪ Performs software/firmware management assistance and collaboration.
    ▪ Implements change management requests.
    ▪ Assists with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders.
    ▪ Manages migration activities (monitor reports).
    Continual Service Improvement:
    ▪ Recommends procedure changes that result in operational optimization.
    ▪ Shares best practices from other engagements.
    ▪ Provides performance tuning recommendations.

    Following are some of task details in specific to Backup Operations: –
    ● Application of Patch/ Bugfixes of Networker Master Server/Storage Node/Data Domain/ECS Cloud Storage software only in cases wherein it has been suggested by technical support whenever there is an impact on Networker.
    ● Onsite team will troubleshoot the backup failures after coordinating with the client’s concerned IT teams.
    ● Provide improvement Suggestions/ Inputs on parameters that can affect backup operations & Backup performance.
    ● Creation/Modification of Backup workflows for Various Networker Supported Operating System clients.
    ● Configuration of Tape Library drives/clone devices on master & Storage Node servers wherever applicable.
    ● Distribution of backup jobs across master & Storage Node servers.
    ● Successful Catalogue / MetaData DB backups to be performed daily basis.
    ● Media Requirement to be shared with respective library teams to ensure no backup failures because of media un-availability if it is applicable.
    ● Ensure Drive visibility at Networker Level for all backups to avoid any backup failures.
    ● Support Team to log call with Technical Support and share the case id with Onsite Team to resolve Backup/Other Networker issues.
    ● Monitor, update and track help desk tickets till resolution.
    ● RCA given by Tech support in cases wherein an issue is identified at Backup Tool level need to be translated to specific Client environment and given to the Client. In case the RCA points out issues pertaining to OS, Library, Tape Drive, Storage etc, support team to chase respective vendors until resolution.
    ● Monthly SLO meetings with Client Management and quarterly SLO presentation to the Client’s top Management.
    ● Onsite Team to participate in Business Continuity Plan (“BCP”) drill which Client may conduct from time to time.

    Daily Tasks
    • Backup Job Monitoring
    DS onsite team will monitor backup jobs to ensure all backups are running as scheduled. Any backup job queued longer than required will be immediately acted upon.
    • Incident Response
    DS onsite team will monitor backup jobs on daily basis and start troubleshooting immediately upon noticing a failed backup job. Onsite team will work on resolution for each issue and ensure backups are re-run, scheduled jobs to complete within the day’s schedule and work with Client’s team for user backups/scheduled backups.
    • Interaction with Client’s Operations Team
    The DS Consultant and Tech Lead will be involved in attending Client team meetings as per plan to provide additional details from the Networker Backup Solution and Data Domain environment incident information.
    • Incident Handling and Incident Management for Backup Solution
    Onsite team will perform Incident Handling and Management tasks for all components of the Backup solution. This includes components and solutions like Third Party Dedupe appliances, VTLs, Tape Library etc. If a problem has been reported or found to have been caused by an “external” component of the Backup infrastructure DS Team will liaise with the appropriate Third-party vendor until the problem is resolved by them and Backup/Restore operations are
    successful. Onsite Consultant will be involved in periodic tasks related to review of resource usage backups speed, drive utilization, client throughput, Data Domain/Cloud Storage utilization, Disk System Storage Unit (“DSSU”) utilization, Backup window utilization and escalations as required to the appropriate Client contact
    •Troubleshooting and working with Support:
    Consultant will troubleshoot failures with respect to backups and log calls through telephone or email with Technical Support as necessary to identify solutions to observed limitations in NetWorker Backup solution as long as Client has valid Support license, and the requested product version is supported. DS Team will monitor, update and track such issues to resolution, take assignment of tasks required for gathering information, provide translation of RCA given by Technical Support and/or Clients other operations teams, to the Client’s environment, and provide periodic updates to the Client. Consultant will provide specific compatibility data as requested/required by the Client for various systems related patches, firmware updates, OS/security updates.
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